Customer Service

We provide tracking for all orders. You will receive an email with your tracking information when your order ships. If you do not receive this email then please reach out to us and we will be happy to help.

We allow order cancellations before your items have shipped. If you would like to cancel your order then please reach out to us immediately so we can help. If you would like to cancel your order after your items have shipped then you will have to follow our Refund Policy.

Yes! We love to feature our furry customers on social media. Connect with directly on Instagram or Facebook or send us a message directly at social@pickleandpolly.com.

If you're interested in becoming a Brand Ambassador then visit our Affiliate Program to learn more.

For all wholesale requests, please contact us directly at wholesale@pickleandpolly.com.

Currently, we are only able to ship within the United States through our website. Soon we'll be enabling support for Canada and Mexico.

If you live outside of these regions and would like to purchase our products then please visit our Amazon Store or contact us directly at support@pickleandpolly.com.

We provide a 30 day return/refund policy for all items. The return shipping cost and refund amount is evaluated on a case by case basis depending on the return reason and item condition. If you fall outside of the 30 day return window then still bark at us and we'll see what we can do =).

For complete details, please review our Refund Policy.